| English: Journal of Personal Selling & Sales Management (Photo credit: Wikipedia) |
Program Objectives:
By the end of the program, participants will be able to:
By the end of the program, participants will be able to:
- Identify the behaviors and skills of a successful sales professional.
- Describe different types of selling models.
- Prospect and conduct a powerful sales call.
- Use a customer centered selling approach to provide value.
- Choose a closing technique to earn the business.
- Manage the customer relationship on an ongoing basis.
- Develop an action plan to apply new skills.
This program is designed for:
Sales professionals with a minimum of one year of sales
experience who want to refresh their skills and for managers who want to
learn professional sales training techniques to train sales people.Selling Skills Assessment
- Sales Competency Model
- Behaviors, Characteristics and Skills of a Successful Salesperson
- Identifying Strengths and Weaknesses in Selling
- Strategic Selling and Buyers Influence
- Planning your Calendar to Achieve Sales Goals and Build a Sales Pipeline
- Retail (Face-to-Face) Selling
- Relationship (Consultative) Selling
- Hypnotic Selling and Hypnotic Sales Models
- Characteristics of Different Selling Models, Types and Structures
- Technologies or Methods for Maintaining Customer Information
- Customer Relationship Management (CRM)
- Strategies to Maintain Communication with a Customer
- Customer Marketing Pyramid
- Relationship Marketing Management
- Consultative Selling and Engaging the Customer in Dialogue
- Life Time Value of a Customer (LTV)
- Conflict Handling Techniques
- Continuing the Dialogue with Customers on the Web via Twitter, Facebook and Linkedin
- Attitude of the Sales Professional
- Dealing with Customer Objections
- Various Closing Techniques
- The "Feel Felt Found" Approach
- Strategies to Respond to Common New Business Objections
- The Phases of Sales Negotiations
- The Harvard Model Applied to Sales Negotiation
- The Art of Bargaining and Concessions Handling
- Defining NLP
- Implications for Marketers, Sales and Advertising People
- Hypnotic Marketing and Hypnotic State Inducing Vocabulary
- Mind Reading Techniques











